Frequently Asked Questions
Everything you need to know about shopping with Ribili.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-7 business days depending on your location. Orders over $50 qualify for free shipping, while flat-rate shipping applies to smaller orders.
How can I return an item?
Ribili offers a 30-day return policy. Items must be in their original packaging and unused. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, Ribili ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at support@ribili.com or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.